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At Luxenne, we are committed to processing and delivering your order as quickly and reliably as possible.

Order Processing

Orders are processed and dispatched within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. During periods of high order volume, promotions, or holidays, processing times may be slightly longer.

Shipping & Delivery

After your order has been dispatched, delivery takes an estimated 5–12 business days worldwide, depending on your location, shipping route, and carrier. This is an estimate, not a guaranteed delivery date.

Delays may occur due to weather, carrier disruptions, customs procedures, incorrect address information, or other circumstances beyond our control.

Taxes, Duties & Tariffs

Taxes, duties, and tariffs are included in the price shown at checkout. You will not be charged additional import fees upon delivery.

Delivery Carriers

Depending on the delivery destination, route, and service availability, orders may be shipped with DHL or UPS. The carrier used for a particular order may vary; no specific carrier or express service is guaranteed for every destination. When available, your shipping confirmation and tracking information will identify the carrier handling your order.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available. Tracking information may take some time to become active after the package has been handed over to the carrier.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before completing your purchase. If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Luxenne is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the carrier. If your order appears to be lost or has not been delivered within a reasonable period, please contact us at contact@luxenneofficial.com with your order number so we can assist you.

Contact Us

If you have questions about your order or our shipping policy, please contact us:

Luxenne
8 The Green STE B
Dover, DE 19901
US
Email: contact@luxenneofficial.com

We reserve the right to update this Shipping Policy from time to time to reflect changes to our shipping practices or applicable requirements.