FAQs

Here to help

Frequently Asked Questions

Find answers about our jewelry, shipping, returns, and current closing sale. If you need more help, please contact our customer care team.

Products

Can I shower or swim while wearing Luxenne jewelry?

Many Luxenne pieces are designed for everyday wear and to resist water, sweat, and heat. Materials and care can vary by style, so please check the specific product page for its water-resistance details and care recommendations before showering or swimming.

Is Luxenne jewelry hypoallergenic?

Our jewelry is made with skin-friendly, nickel-free materials intended for comfortable everyday wear. Please review the material information on the individual product page, especially if you have a known metal sensitivity.

Will the color fade or tarnish?

Our pieces are selected for durability and resistance to fading and tarnishing. Results depend on the finish and how a piece is worn and cared for, so refer to its product page for material-specific details.

How do I know if a piece will fit?

Sizing and adjustability vary by design. Check the product page for measurements and fit details before ordering; adjustable or one-size styles will be identified there.

Is Luxenne jewelry suitable for gifting?

Yes. Luxenne jewelry makes a thoughtful gift for birthdays, anniversaries, holidays, and other special occasions. A complimentary travel jewelry case is available on orders over US$150 while the offer and stock last.

What does the Lifetime Warranty cover?

Every Luxenne piece is covered by our Lifetime Warranty against manufacturing or material defects. If you experience an issue that may be covered, contact our customer care team so we can review it and help make it right.

Shipping

How long will delivery take?

Estimated delivery is 2–5 days for U.S. orders and 5–12 days for international orders. Delivery times are estimates and may vary by destination and carrier.

Is shipping free, and will I receive tracking?

Yes. We offer free worldwide shipping. Orders are carefully packed and shipped via a tracked and insured priority service. Tracking information is provided once your order has shipped.

Will I need to pay extra taxes, duties, or tariffs?

Taxes, duties, and tariffs are included, so you should not have to pay additional import charges on delivery.

Will my package include a receipt or invoice?

We respect your privacy and do not include purchase receipts or invoices inside our packages.

Returns

What is your return policy?

You have 30 days to try your purchase. If it isn’t right for you, you can request a return within 30 days of delivery for a refund. Please contact our customer care team for return instructions and review our Refund Policy for full terms.

What should I do if my order arrives damaged or defective?

Please contact our customer care team with your order number and details of the issue. We’ll review the situation and help with the next steps under our return policy or Lifetime Warranty, as applicable.

Offers & payment

Why are prices reduced by up to 80%?

Luxenne is closing its doors and clearing its remaining inventory. Final pieces are being offered at closing-sale prices, with discounts of up to 80% on selected items. Once a style sells out, it will not be restocked.

How does the progressive discount work?

Add more eligible pieces to unlock additional savings: 15% off when you buy 2, 25% off when you buy 3, and 35% off when you buy 4 or more. The discount is applied automatically at checkout—no code is needed.

Can I combine the progressive discount with product sale prices?

Eligible progressive discounts are applied automatically at checkout. Your final savings will be shown before you complete your order.

What currency will I be charged in?

Product prices are displayed in the currency selected on the store. The checkout will show your order total and applicable currency before you place your order.