Contact information
Contact Us
We're here to help.
Whether you have a question about your order, need assistance with a return, or simply want to get in touch, our Customer Support team is ready to assist you.
Business Hours
Monday to Friday
9:00 AM – 6:00 PM (GMT)
We are closed on weekends and UK public holidays.
Response Time
We aim to respond to all enquiries within 24 business hours.
During particularly busy periods, responses may take up to 48 hours.
You will always receive a reply—we never leave customer enquiries unanswered.
Frequently Asked Questions
Where is my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Delivery typically takes 5–14 business days after dispatch.
If your tracking information has not updated for 7 or more business days, please contact us and we'll investigate your shipment immediately.
Can I change or cancel my order?
We begin processing orders as quickly as possible.
If you need to modify or cancel your order, please contact us within 24 hours of placing it.
If your order has not yet been dispatched, we will do our best to accommodate your request.
How do I return an item?
Returns are accepted within 30 days of delivery.
Returned items must be:
- Unused;
- Unwashed;
- In their original condition;
- With all original tags attached.
Please contact us before sending any item back, as unauthorised returns may not be processed.
How long does a refund take?
Once your return has been received and inspected, refunds are processed within 5–10 business days.
Refunds are issued to your original payment method.
My item arrived damaged. What should I do?
We're sorry to hear that.
Please email us within 30 days of delivery with:
- Your order number;
- Clear photographs showing the damage.
We will arrange either:
- A free replacement; or
- A full refund,
whichever you prefer.
Do you offer exchanges?
Yes.
Exchanges are available subject to stock availability.
Simply contact us with your order number and the item you would like instead, and our team will guide you through the process.
Need More Help?
For any questions regarding your order, delivery, returns, or our products, please contact us at:
We're always happy to help.