Shipping policy

At Luxenne, we are committed to processing and delivering your order as quickly and reliably as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. During periods of high order volume, promotions, or holidays, processing times may be slightly longer.

Shipping Times

After your order has been processed and shipped, delivery times may vary depending on your location, shipping method, and carrier.

Estimated delivery times are provided as a general guideline and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs procedures, incorrect address information, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the package has been handed over to the carrier.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before completing your purchase.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Luxenne is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If your order appears to be lost or has not been delivered within a reasonable period, please contact us at wjuliaomaia@gmail.com with your order number so we can assist you.

Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's handling and delivery procedures.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other applicable fees may be charged by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Contact Us

If you have questions about your order or our shipping policy, please contact us:

Luxenne
Rua José Lourenço de Sá
Campinas, São Paulo, 13060-478
Brazil
Email: wjuliaomaia@gmail.com

We reserve the right to update this Shipping Policy from time to time to reflect changes to our shipping practices or applicable requirements.