Shipping policy
Luxenne — Shipping Policy
Last updated: July 2026
At Luxenne, we believe getting your order to you should be simple, transparent, and stress-free. Our Shipping Policy outlines everything you need to know about how we process and deliver your purchases.
We are committed to clear communication and will keep you informed every step of the way.
1. Shipping Costs
We offer Free Shipping on all orders, with no minimum purchase required.
There are:
- No hidden fees;
- No shipping surcharges;
- No surprises at checkout.
The price you see is the price you pay, and delivery is always included.
This applies to all orders delivered within the United Kingdom.
2. Import Duties & Taxes
All orders are shipped to customers within the United Kingdom.
As our sales are currently limited to the UK, no additional import duties or customs charges will be payable upon delivery.
Any applicable VAT is already included in the product price displayed at checkout.
3. Order Processing
Once your payment has been successfully confirmed, we begin preparing your order immediately.
Orders are typically processed within 1–3 business days (Monday to Friday, excluding UK public holidays).
Processing includes:
- Order verification;
- Quality inspection;
- Secure packaging.
You will receive:
- An order confirmation email after your purchase.
- A second email containing your tracking information once your order has been dispatched.
Please note that we do not process or dispatch orders on weekends or UK public holidays, which may affect processing times.
4. Delivery Times
After dispatch, please allow 5–14 business days for delivery within the United Kingdom.
Delivery estimates may vary depending on:
- Your location;
- Carrier availability;
- Weather conditions;
- Peak shopping periods (such as public holidays).
These delivery times are estimates and should not be considered guaranteed delivery dates.
If your order has not arrived within 14 business days after dispatch, please contact us and we will investigate the shipment promptly.
5. Order Tracking
Every order placed with Luxenne includes free tracked shipping.
Once your order has been dispatched, you will receive an email containing:
- Your tracking number;
- A link to monitor your parcel in real time.
If your tracking information has not updated for 7 or more business days after dispatch, please contact us at:
We will investigate the status of your shipment as quickly as possible.
Please note that tracking information may take up to 48 hours to appear in the carrier's system after your dispatch confirmation has been sent.
6. Order Fulfilment & Logistics
Luxenne is committed to delivering your order as efficiently and reliably as possible.
To provide the fastest possible delivery, we operate through an international network of fulfilment and distribution centres.
Our logistics infrastructure includes strategically located facilities in:
- United Kingdom;
- Continental Europe;
- United States;
- China.
Orders are automatically routed from the warehouse offering the best combination of inventory availability and proximity to your delivery address.
This intelligent fulfilment process helps minimise delivery times while maintaining consistent product quality.
Regardless of the fulfilment location, every product undergoes the same strict quality control process before shipment.
All parcels are professionally packaged using protective materials designed to ensure your order arrives safely and in excellent condition.
7. Delivery Issues
If your order is marked as delivered but you have not received it, or if your parcel appears to have been lost in transit, please contact us within 30 days of your expected delivery date at:
We will open an investigation with the shipping carrier on your behalf.
If the shipment is confirmed as lost or undelivered through no fault of your own, we will offer you either:
- A replacement order at no additional cost; or
- A full refund to your original payment method.
At Luxenne, we are committed to ensuring every customer receives their order and will always work to resolve delivery issues fairly and promptly.
8. Incorrect Shipping Information
Please ensure your shipping address is entered accurately during checkout.
Once an order has entered processing, we may be unable to modify shipping information.
If you notice an error immediately after placing your order, please contact us as soon as possible at:
We will do our best to update your address before your order is dispatched.
If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to arrange redelivery at no additional shipping cost.
9. Contact Us
If you have any questions regarding your shipment or delivery, our Customer Support team is here to help.
Email: contact@luxenneofficial.com
We aim to respond to all enquiries within 24 business hours.