Terms of service
Luxenne — Legal Notice
Last updated: March 2026
This Legal Notice governs your use of the Luxenne website and your relationship with Luxenne as a consumer. By accessing or using our website, you agree to the terms set out below. Please read this notice carefully.
1. Company Information
The Luxenne website is operated by Luxenne, a company registered in the United Kingdom.
For all legal and commercial correspondence, please contact us at:
Luxenne operates as an independent online retailer of beauty and skincare products.
2. Website Use
Access to and use of the Luxenne website is provided for your personal, non-commercial use only.
You agree not to use the website in any way that is unlawful, fraudulent, harmful, or that interferes with or disrupts the website's operation or any other user's experience.
We reserve the right to restrict or terminate access to the website at our discretion, without notice, where we reasonably believe misuse or unauthorised activity has occurred.
3. Intellectual Property
All content on the Luxenne website—including but not limited to text, graphics, images, logos, product designs, layout, and code—is the intellectual property of Luxenne or its content licensors and is protected by United Kingdom and international intellectual property laws.
You may not reproduce, distribute, republish, modify, or create derivative works from any content on this website without our prior written permission.
Any third-party brand names, trademarks, logos, or trade names appearing on our website belong to their respective owners.
Luxenne is an independent retailer and has no affiliation with, endorsement by, or licence from such third parties unless explicitly stated.
4. Product Information & Availability
We take care to present our products as accurately as possible.
However, product images are provided for illustrative purposes, and there may be slight variations in colour, texture, or appearance between the image displayed on screen and the physical product received, depending on your device's display settings.
Such variations do not constitute a defect or misrepresentation.
Product availability is subject to change without notice.
We reserve the right to:
- Limit product quantities;
- Discontinue products;
- Update product descriptions at any time.
Luxenne does not guarantee that the website will be continuously available or error-free.
5. Pricing
All prices on the Luxenne website are displayed in Pounds Sterling (GBP £) and include applicable VAT unless otherwise stated.
We reserve the right to amend prices at any time without prior notice.
Promotions and discounts cannot be combined unless explicitly stated.
If a pricing error is identified after you have placed an order, we will contact you as soon as reasonably possible and offer you the option to:
- Proceed with the order at the correct price; or
- Cancel your order and receive a full refund.
We are not obliged to fulfil an order placed at an incorrect price.
Price changes will not affect orders that have already been confirmed.
6. Payment Security
All payments on the Luxenne website are securely processed through Stripe, a PCI DSS-compliant payment service provider.
Luxenne does not store, process, or have access to your full credit or debit card details.
All financial transactions are encrypted using industry-standard SSL/TLS technology.
By placing an order, you confirm that:
- The payment details belong to you; and
- You are authorised to use the chosen payment method.
If fraudulent activity is suspected, we reserve the right to cancel the order and notify the appropriate authorities.
7. Third-Party Links
Our website may contain links to third-party websites, services, or resources for your convenience or reference.
These links are provided in good faith; however, Luxenne has no control over and accepts no responsibility for the content, privacy practices, or availability of third-party websites.
The inclusion of a link does not imply endorsement by Luxenne.
We encourage you to review the privacy policies and terms of any third-party websites you visit.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Luxenne shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including (but not limited to):
- Loss of profits;
- Loss of data;
- Loss of goodwill.
Our total liability in connection with any order shall never exceed the amount paid for the relevant products.
Nothing in this Legal Notice excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any liability that cannot legally be excluded.
Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
9. Disclaimer of Warranties
Except where expressly required by law or stated in these terms, the Luxenne website and all of its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
This includes, but is not limited to, implied warranties of:
- Merchantability;
- Fitness for a particular purpose;
- Non-infringement.
We do not guarantee that the website will:
- Operate without interruption;
- Be free from errors;
- Be free from viruses or other harmful components.
We also make no warranty regarding the accuracy, completeness, or timeliness of the information provided on the website.
10. Indemnification
You agree to indemnify, defend, and hold harmless Luxenne, its directors, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
- Your use of the website;
- Your breach of this Legal Notice;
- Your violation of applicable laws or third-party rights.
11. Governing Law & Jurisdiction
This Legal Notice and any dispute or claim arising from it shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer residing in Scotland or Northern Ireland, you may also have the right to bring proceedings before your local courts.
12. Amendments
We reserve the right to update or amend this Legal Notice at any time.
Changes become effective immediately upon publication on our website, as indicated by the "Last updated" date shown at the top of this page.
Your continued use of our website following any amendments constitutes acceptance of the updated Legal Notice.
We recommend reviewing this page periodically.
13. Contact Us
If you have any questions regarding this Legal Notice or any aspect of your relationship with Luxenne, please contact us at:
Our team aims to respond to all enquiries within 24 business hours and is committed to resolving any concerns promptly, fairly, and professionally.