Legal notice
Luxenne — Legal Notice
Last updated: July 2026
This Legal Notice governs your use of the Luxenne website and sets out the legal terms that apply to your relationship with Luxenne as a consumer. By accessing or using our website, you agree to the terms set out below. Please read this notice carefully before proceeding.
1. Company Information
The Luxenne website is operated by Luxenne, a company registered in the United Kingdom.
For all legal, commercial, and customer-related correspondence, please contact us at:
Luxenne operates as an independent online retailer of beauty and cosmetic products, selling exclusively to customers in the United Kingdom.
2. Website Use
Access to and use of the Luxenne website is granted for your personal, non-commercial use only.
You agree not to use this website in any manner that is unlawful, fraudulent, harmful, abusive, or that interferes with or disrupts the normal functioning of the website or the experience of other users.
You must not attempt to gain unauthorised access to any part of our website, its servers, or any systems connected to it.
We reserve the right to restrict, suspend, or terminate access to the website at our sole discretion and without prior notice where we have reasonable grounds to believe that a breach of these terms or applicable law has occurred.
3. Intellectual Property
All content published on the Luxenne website—including but not limited to text, graphics, photographs, illustrations, product descriptions, logos, brand identity elements, page layout, and underlying source code—is the intellectual property of Luxenne or its duly licensed content providers and is protected by the laws of the United Kingdom and applicable international intellectual property treaties.
You may not copy, reproduce, republish, upload, post, transmit, modify, adapt, distribute, or create derivative works based on any content from this website, in whole or in part, without our prior express written permission.
Any third-party brand names, trademarks, service marks, logos, or trade names that appear on our website belong exclusively to their respective owners.
Luxenne operates as an independent retailer and has no affiliation with, endorsement from, sponsorship by, or licence from such third parties unless explicitly stated.
4. Product Information & Availability
We take considerable care to present our products accurately and to maintain up-to-date product descriptions, specifications, and imagery.
However, product images are provided for illustrative purposes only.
There may be minor variations in colour, tone, texture, or appearance between the image displayed on your screen and the physical product you receive due to differences in:
- Device display calibration;
- Lighting conditions during photography;
- Natural variation in materials.
Such variations do not constitute a defect or misrepresentation.
Product availability is subject to change without notice.
We reserve the right to:
- Limit quantities;
- Restrict purchases;
- Modify product descriptions;
- Discontinue products at any time.
Luxenne does not guarantee that the website will always be available, error-free, or free from temporary interruptions.
5. Pricing
All prices displayed on the Luxenne website are shown in Pounds Sterling (GBP £) and include applicable VAT unless otherwise clearly stated.
We reserve the right to revise our prices at any time without prior notice.
Price changes will never affect orders that have already been confirmed.
Promotions and discounts cannot be combined unless explicitly stated.
If a product is displayed with an incorrect price because of a typographical or technical error, Luxenne is not obliged to honour that price.
If this affects your order, we will contact you promptly and offer the option to:
- Continue with the purchase at the correct price; or
- Cancel your order and receive a full refund.
6. Payment Security
All payments made on the Luxenne website are processed exclusively through Stripe, a globally recognised PCI DSS Level 1-compliant payment provider.
Luxenne never stores, processes, or has direct access to your complete credit or debit card information.
All payment transactions are protected using industry-standard SSL/TLS encryption.
By placing an order, you confirm that:
- You are the authorised holder of the payment method used;
- All payment information supplied is accurate and complete.
Where fraudulent activity is suspected, we reserve the right to:
- Cancel the order;
- Refuse service;
- Notify the appropriate authorities.
7. Third-Party Links
Our website may occasionally contain links to external websites, services, or resources for your convenience or informational purposes.
The inclusion of such links does not constitute endorsement, recommendation, or approval by Luxenne.
Luxenne has no control over and accepts no responsibility for:
- The content;
- Accuracy;
- Privacy practices;
- Security;
- Availability
of any third-party websites.
We encourage you to review the terms and privacy policies of any external websites you visit.
8. Limitation of Liability
To the fullest extent permitted by law, Luxenne shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of the website or purchase of our products, including but not limited to:
- Loss of profits;
- Loss of data;
- Loss of goodwill;
- Business interruption.
Our total liability relating to any individual order shall never exceed the amount paid by you for that order.
Nothing in this Legal Notice excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any liability that cannot legally be excluded under the laws of England and Wales.
Nothing contained in this clause affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
9. Disclaimer of Warranties
Except where expressly required by law or stated in these terms, the Luxenne website and all content, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.
This includes implied warranties of:
- Merchantability;
- Fitness for a particular purpose;
- Title;
- Non-infringement.
We do not warrant that:
- The website will operate uninterrupted;
- Errors will be corrected;
- The website or its servers are free from viruses, malware, or other harmful components.
We also make no warranty regarding the accuracy, completeness, reliability, or timeliness of information published on the website.
10. Indemnification
You agree to indemnify, defend, and hold harmless Luxenne, its officers, directors, employees, contractors, and agents against any third-party claims, actions, liabilities, losses, damages, penalties, costs, and expenses (including reasonable legal fees) arising from:
- Your use of the website;
- Your breach of this Legal Notice;
- Your violation of applicable laws;
- Your infringement of third-party rights, including intellectual property rights;
- Any content you submit, upload, post, or transmit through the website.
11. Governing Law & Jurisdiction
This Legal Notice and any dispute or claim arising from it—including non-contractual disputes—shall be governed exclusively by the laws of England and Wales.
Subject to any statutory consumer rights, all proceedings shall be brought before the courts of England and Wales.
Consumers residing in Scotland or Northern Ireland retain the right to bring proceedings before the courts of their home nation.
12. Amendments
Luxenne reserves the right to update, amend, or replace any part of this Legal Notice at any time without prior notice.
Changes become effective immediately upon publication on this page.
The "Last updated" date shown at the top of this document will always indicate the most recent revision.
Your continued use of the Luxenne website constitutes acceptance of any updated version of this Legal Notice.
We recommend reviewing this page periodically.
13. Contact Us
If you have any questions, concerns, or requests relating to this Legal Notice or your legal relationship with Luxenne, please contact us at:
Our Customer Support team responds to enquiries within 24 business hours (Monday to Friday, excluding UK public holidays) and is committed to resolving all issues promptly, fairly, and in accordance with your statutory rights.
Luxenne | contact@luxenneofficial.com | United Kingdom